Author Question: A phone screening manual is sometimes called a(n) _____ manual. A) priority B) authorization C) ... (Read 191 times)

kellyjaisingh · **on:** Jun 25, 2018

A phone screening manual is sometimes called a(n) _____ manual.
A) priority
B) authorization
C) triage
D) employee

Question 2

When answering a telephone call, you should not:
A) remain expressionless
B) identify yourself
C) repeat back to the caller any information you record
D) let the caller know when they may expect a response