Author Question: According to studies, which of the following makes two-thirds of telephone callers angry? A) Having ... (Read 44 times)

vinney12

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According to studies, which of the following makes two-thirds of telephone callers angry?
 A) Having to repeat themselves
  B) Leaving a message
  C) Being put on hold
  D) Talking slowly

Question 2

Essential office equipment includes a calculator to use in preparing bank deposits, posting charges and payments, or to add totals on an order form.
 
 Indicate whether the statement is true or false



mcarey591

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Answer to Question 1

C

Answer to Question 2

True



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