The process of determining the nature of an incoming call and ...

[madam-professor]

The process of determining the nature of an incoming call and deciding to whom the call should be routed is referred to as
 A) telephone screening.
  B) telephone triage.
  C) telecommunication.
  D) protocol.

Question 2

If you are unable to locate a patient who owes a balance, you should turn the account over to a collection agency
 A) within 30 days.
  B) within one week.
  C) immediately.
  D) at the next billing cycle.

[DylanD1323]

Answer to Question 1

A

Answer to Question 2

C