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Author Question: The process of determining the nature of an incoming call and deciding to whom the call should be ... (Read 136 times)

madam-professor

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on: Jun 25, 2018
The process of determining the nature of an incoming call and deciding to whom the call should be routed is referred to as
 A) telephone screening.
  B) telephone triage.
  C) telecommunication.
  D) protocol.

Question 2

If you are unable to locate a patient who owes a balance, you should turn the account over to a collection agency
 A) within 30 days.
  B) within one week.
  C) immediately.
  D) at the next billing cycle.


DylanD1323

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  • Posts: 314
Reply #1 on: Jun 25, 2018
Answer to Question 1

A

Answer to Question 2

C


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