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Author Question: Which of the following phrases is a response that may be effective in calming a patient who is upset ... (Read 91 times)

joe

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  • Posts: 627
on: Jun 25, 2018
Which of the following phrases is a response that may be effective in calming a patient who is upset about an insurance issue?
 A) I don't know what to do, either.
  B) That's a difficult one. Let's see what we can do.
  C) We can't do that
  D) This isn't my problem to resolve.

Question 2

Since computers have become commonplace in offices, a great deal of business correspondence is now sent via
 A) courier.
  B) social networking sites.
  C) e-mail.
  D) fax.


randomguy133

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Reply #1 on: Jun 25, 2018
Answer to Question 1

B

Answer to Question 2

C


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