Author Question: In order to overcome buyer resistance, the first thing a salesperson should do is ________. a. ask ... (Read 161 times)

hbsimmons88 · **on:** Jun 28, 2018

In order to overcome buyer resistance, the first thing a salesperson should do is ________.
a. ask probing questions
b. listen to the prospect
c. offer another benefit
d. assess the objection
e. respond to the objection with an apology

Question 2

The physical appearance of a questionnaire is important in securing respondents' cooperation, particularly for
a. personal interviews.
b. mail questionnaires.
c. telephone interviews.
d. All of the above.
e. Both b and c.