Author Question: If you did not enjoy a movie or if you were unhappy with a salesperson, ____ has occurred. a. goal ... (Read 45 times)

Diane

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If you did not enjoy a movie or if you were unhappy with a salesperson, ____ has occurred.
 a. goal incongruence
  b. dissatisfaction
  c. expectation confirmation
  d. incongruous matching
  e. schema disconnection

Question 2

Al, a salesperson for the Slammer Golf Club company, always tries to place his customers' interests ahead of his own. By doing so, Al earns his customers' trust because his customers perceive him as ________.
 a. reliable
 b. customer oriented
 c. candid
 d. an expert
 e. a contributor



bbburns21

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Answer to Question 1

B

Answer to Question 2

b



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