If you did not enjoy a movie or if you were unhappy with a ...

[Diane]

If you did not enjoy a movie or if you were unhappy with a salesperson, ____ has occurred.
 a. goal incongruence
  b. dissatisfaction
  c. expectation confirmation
  d. incongruous matching
  e. schema disconnection

Question 2

Al, a salesperson for the Slammer Golf Club company, always tries to place his customers' interests ahead of his own. By doing so, Al earns his customers' trust because his customers perceive him as ________.
 a. reliable
 b. customer oriented
 c. candid
 d. an expert
 e. a contributor

[bbburns21]

Answer to Question 1

B

Answer to Question 2

b