Author Question: When a customer is exposed to a salesperson's positive emotions, the customer experiences a ... (Read 83 times)

imowrer · **on:** Jun 28, 2018

When a customer is exposed to a salesperson's positive emotions, the customer experiences a corresponding change in their own affective state; this is known as emotional contagion.

Indicate whether the statement is true or false

Question 2

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Fill in the blank(s) with correct word