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Author Question: Service production processes arranged on a spectrum according to how much the consumer is part of ... (Read 47 times)

craiczarry

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on: Jun 28, 2018
Service production processes arranged on a spectrum according to how much the consumer is part of the process is known as ________.
 a. high and low contact systems
 b. decoupling technical systems
 c. buffering the technical core
 d. high and low performance systems

Question 2

_______ methods encourage respondents to reveal their own feelings, thoughts and behaviors by shifting the focus
  away from the individual through the use of indirect tasks.
 a. Proactive
  b. Protective
  c. Pronounced
  d. Prolonged
  e. Projective


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aburgess

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Reply #1 on: Jun 28, 2018
Answer to Question 1

a

Answer to Question 2

e


craiczarry

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Reply 2 on: Jun 28, 2018
Excellent

Joy Chen

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Reply 3 on: Yesterday
:D TYSM

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