Service production processes arranged on a spectrum according to how much the consumer is part of the process is known as ________.
a. high and low contact systems
b. decoupling technical systems
c. buffering the technical core
d. high and low performance systems
Question 2
_______ methods encourage respondents to reveal their own feelings, thoughts and behaviors by shifting the focus
away from the individual through the use of indirect tasks.
a. Proactive
b. Protective
c. Pronounced
d. Prolonged
e. Projective