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Author Question: The physical evidence of service firms can fall into three broad categories: a. Building, People, ... (Read 190 times)

yoooooman

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on: Jun 28, 2018
The physical evidence of service firms can fall into three broad categories:
 a. Building, People, Advertising.
 b. Parking, Website, Customer Satisfaction.
 c. Facility exterior, Facility interior, Other tangibles.
 d. Packaging, Shipping, Training

Question 2

Exploratory research for Capitol Brewing seems to indicate that sales for dark lager are down for all breweries. This
  is an example of which kind of problem?
 a. A firm problem
  b. A consumer problem
  c. A perception problem
  d. An industry problem
  e. An ethical problem


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gasdhashg

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Reply #1 on: Jun 28, 2018
Answer to Question 1

c

Answer to Question 2

d


yoooooman

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Reply 2 on: Jun 28, 2018
Gracias!

phuda

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Reply 3 on: Yesterday
Excellent

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