The physical evidence of service firms can fall into three broad ...

[yoooooman]

The physical evidence of service firms can fall into three broad categories:
 a. Building, People, Advertising.
 b. Parking, Website, Customer Satisfaction.
 c. Facility exterior, Facility interior, Other tangibles.
 d. Packaging, Shipping, Training

Question 2

Exploratory research for Capitol Brewing seems to indicate that sales for dark lager are down for all breweries. This
  is an example of which kind of problem?
 a. A firm problem
  b. A consumer problem
  c. A perception problem
  d. An industry problem
  e. An ethical problem

[gasdhashg]

Answer to Question 1

c

Answer to Question 2

d

[yoooooman]

YES! Correct, THANKS for helping me on my review

[bdobbins]

Thanks for the timely response, appreciate it