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Author Question: _________ is resistance to a product based on the cost of the product being too high for a buyer. ... (Read 117 times)

tichca

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on: Jun 28, 2018
_________ is resistance to a product based on the cost of the product being too high for a buyer.
 Fill in the blank(s) with correct word

Question 2

A complaining outcome in which the consumer takes action deliberately designed to damage the physical operation or hurt future business is called:
 A) voice.
  B) retaliation.
  C) service recovery.
  D) exit.
  E) service recovery paradox.


livaneabi

  • Sr. Member
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Reply #1 on: Jun 28, 2018
Answer to Question 1

Price objection

Answer to Question 2

B


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