Author Question: _________ is resistance to a product based on the cost of the product being too high for a buyer. ... (Read 136 times)

tichca

  • Hero Member
  • *****
  • Posts: 554
_________ is resistance to a product based on the cost of the product being too high for a buyer.
 Fill in the blank(s) with correct word

Question 2

A complaining outcome in which the consumer takes action deliberately designed to damage the physical operation or hurt future business is called:
 A) voice.
  B) retaliation.
  C) service recovery.
  D) exit.
  E) service recovery paradox.



livaneabi

  • Sr. Member
  • ****
  • Posts: 328
Answer to Question 1

Price objection

Answer to Question 2

B



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

When blood is deoxygenated and flowing back to the heart through the veins, it is dark reddish-blue in color. Blood in the arteries that is oxygenated and flowing out to the body is bright red. Whereas arterial blood comes out in spurts, venous blood flows.

Did you know?

Drugs are in development that may cure asthma and hay fever once and for all. They target leukotrienes, which are known to cause tightening of the air passages in the lungs and increase mucus productions in nasal passages.

Did you know?

If you could remove all of your skin, it would weigh up to 5 pounds.

Did you know?

Stroke kills people from all ethnic backgrounds, but the people at highest risk for fatal strokes are: black men, black women, Asian men, white men, and white women.

Did you know?

Most strokes are caused when blood clots move to a blood vessel in the brain and block blood flow to that area. Thrombolytic therapy can be used to dissolve the clot quickly. If given within 3 hours of the first stroke symptoms, this therapy can help limit stroke damage and disability.

For a complete list of videos, visit our video library