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Author Question: Jennifer, a salesperson for Wog Industrial Equipment, likes to address certain known sources of ... (Read 75 times)

jasdeep_brar

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  • Posts: 569
on: Jun 28, 2018
Jennifer, a salesperson for Wog Industrial Equipment, likes to address certain known sources of buyer resistance before the buyer brings them up. In this scenario, Jennifer uses the _____ method of handling resistance.
 A) forestalling
  B) direct denial
  C) translation
  D) questioning
  E) compensation

Question 2

Under which subgroup of the service failure category relating to customer needs and requests would preparing a meal for a vegetarian fall?
 A) special needs
  B) customer preferences
  C) disruptive others
  D) customer errors
  E) level of attention


aprice35067

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Reply #1 on: Jun 28, 2018
Answer to Question 1

A

Answer to Question 2

A


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