Jennifer, a salesperson for Wog Industrial Equipment, likes to address certain known sources of buyer resistance before the buyer brings them up. In this scenario, Jennifer uses the _____ method of handling resistance.
A) forestalling
B) direct denial
C) translation
D) questioning
E) compensation
Question 2
Under which subgroup of the service failure category relating to customer needs and requests would preparing a meal for a vegetarian fall?
A) special needs
B) customer preferences
C) disruptive others
D) customer errors
E) level of attention
The health history can be gathered from many sources
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