This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The LAARC (listen, acknowledge, assess, respond, and confirm) method is a customer-oriented way to: ... (Read 34 times)

swpotter12

  • Hero Member
  • *****
  • Posts: 527
on: Jun 28, 2018
The LAARC (listen, acknowledge, assess, respond, and confirm) method is a customer-oriented way to:
 A) keep the sales dialogue positive.
  B) get an order.
  C) end the sales dialogue.
  D) qualify prospects.
  E) deny an objection.

Question 2

List the five dimensions of service quality. Which dimension is typically rated by customers as the most important? Which is typically rated as the least important?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

tandmlomax84

  • Sr. Member
  • ****
  • Posts: 323
Reply #1 on: Jun 28, 2018
Answer to Question 1

A

Answer to Question 2

The five dimensions of service quality include reliability, responsiveness, assurance, empathy, and tangibles. The reliability dimension is consistently reported to be the most important of the five dimensions. In contrast, the tangibles dimension is consistently reported to be the least important.


swpotter12

  • Member
  • Posts: 527
Reply 2 on: Jun 28, 2018
Excellent

atrochim

  • Member
  • Posts: 331
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

Oliver Wendell Holmes is credited with introducing the words "anesthesia" and "anesthetic" into the English language in 1846.

Did you know?

This year, an estimated 1.4 million Americans will have a new or recurrent heart attack.

Did you know?

In the United States, there is a birth every 8 seconds, according to the U.S. Census Bureau's Population Clock.

Did you know?

There are 60,000 miles of blood vessels in every adult human.

Did you know?

When taking monoamine oxidase inhibitors, people should avoid a variety of foods, which include alcoholic beverages, bean curd, broad (fava) bean pods, cheese, fish, ginseng, protein extracts, meat, sauerkraut, shrimp paste, soups, and yeast.

scientific method scientific method
Step 1 is to verify the customer concern or problem. If the problem cannot be verified, then the ... Step 1 is to verify the customer concern or problem. If the problem cannot be verified, then the ...
Delta method question Delta method question
Derivative using delta method Derivative using delta method
How to get the derivative of x/(2-sqrt(x)) using delta method How to get the derivative of x/(2-sqrt(x)) using delta method
How do solve the derivative of y=x^3-x^2+x-2 using delta method. How do solve the derivative of y=x^3-x^2+x-2 using delta method.
Video: Chemical Equilibrium between N2O4 (colorless gas) and NO2 (brown gas)

For a complete list of videos, visit our video library