This topic contains a solution. Click here to go to the answer

Author Question: The LAARC (listen, acknowledge, assess, respond, and confirm) method is a customer-oriented way to: ... (Read 88 times)

swpotter12

  • Hero Member
  • *****
  • Posts: 527
The LAARC (listen, acknowledge, assess, respond, and confirm) method is a customer-oriented way to:
 A) keep the sales dialogue positive.
  B) get an order.
  C) end the sales dialogue.
  D) qualify prospects.
  E) deny an objection.

Question 2

List the five dimensions of service quality. Which dimension is typically rated by customers as the most important? Which is typically rated as the least important?



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

tandmlomax84

  • Sr. Member
  • ****
  • Posts: 323
Answer to Question 1

A

Answer to Question 2

The five dimensions of service quality include reliability, responsiveness, assurance, empathy, and tangibles. The reliability dimension is consistently reported to be the most important of the five dimensions. In contrast, the tangibles dimension is consistently reported to be the least important.




swpotter12

  • Member
  • Posts: 527
Reply 2 on: Jun 28, 2018
YES! Correct, THANKS for helping me on my review


TheNamesImani

  • Member
  • Posts: 334
Reply 3 on: Yesterday
Excellent

 

Did you know?

Multiple experimental evidences have confirmed that at the molecular level, cancer is caused by lesions in cellular DNA.

Did you know?

According to the National Institute of Environmental Health Sciences, lung disease is the third leading killer in the United States, responsible for one in seven deaths. It is the leading cause of death among infants under the age of one year.

Did you know?

Cancer has been around as long as humankind, but only in the second half of the twentieth century did the number of cancer cases explode.

Did you know?

Although the Roman numeral for the number 4 has always been taught to have been "IV," according to historians, the ancient Romans probably used "IIII" most of the time. This is partially backed up by the fact that early grandfather clocks displayed IIII for the number 4 instead of IV. Early clockmakers apparently thought that the IIII balanced out the VIII (used for the number 8) on the clock face and that it just looked better.

Did you know?

Adolescents often feel clumsy during puberty because during this time of development, their hands and feet grow faster than their arms and legs do. The body is therefore out of proportion. One out of five adolescents actually experiences growing pains during this period.

For a complete list of videos, visit our video library