This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The LAARC (listen, acknowledge, assess, respond, and confirm) method is a customer-oriented way to: ... (Read 69 times)

swpotter12

  • Hero Member
  • *****
  • Posts: 527
on: Jun 28, 2018
The LAARC (listen, acknowledge, assess, respond, and confirm) method is a customer-oriented way to:
 A) keep the sales dialogue positive.
  B) get an order.
  C) end the sales dialogue.
  D) qualify prospects.
  E) deny an objection.

Question 2

List the five dimensions of service quality. Which dimension is typically rated by customers as the most important? Which is typically rated as the least important?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

tandmlomax84

  • Sr. Member
  • ****
  • Posts: 323
Reply #1 on: Jun 28, 2018
Answer to Question 1

A

Answer to Question 2

The five dimensions of service quality include reliability, responsiveness, assurance, empathy, and tangibles. The reliability dimension is consistently reported to be the most important of the five dimensions. In contrast, the tangibles dimension is consistently reported to be the least important.


swpotter12

  • Member
  • Posts: 527
Reply 2 on: Jun 28, 2018
YES! Correct, THANKS for helping me on my review

kthug

  • Member
  • Posts: 332
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

About 600,000 particles of skin are shed every hour by each human. If you live to age 70 years, you have shed 105 pounds of dead skin.

Did you know?

The oldest recorded age was 122. Madame Jeanne Calment was born in France in 1875 and died in 1997. She was a vegetarian and loved olive oil, port wine, and chocolate.

Did you know?

During the twentieth century, a variant of the metric system was used in Russia and France in which the base unit of mass was the tonne. Instead of kilograms, this system used millitonnes (mt).

Did you know?

Allergies play a major part in the health of children. The most prevalent childhood allergies are milk, egg, soy, wheat, peanuts, tree nuts, and seafood.

Did you know?

Between 1999 and 2012, American adults with high total cholesterol decreased from 18.3% to 12.9%

The Steps of the Scientific Method The Steps of the Scientific Method
A fuel-pressure reading does not confirm that there is enough fuel volume for the engine to ... A fuel-pressure reading does not confirm that there is enough fuel volume for the engine to ...
Six-Step Process for Goal-Oriented Planning Six-Step Process for Goal-Oriented Planning
Pavlov’s Method Pavlov’s Method
Integral Calculus-Volume using Disk method Integral Calculus-Volume using Disk method
Linear programming problems using the simplex method. Linear programming problems using the simplex method.
Video: Mutations and translation

For a complete list of videos, visit our video library