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Author Question: The assumptive close method for gaining commitment makes the assumption that the buyer wants to make ... (Read 114 times)

xroflmao

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on: Jun 28, 2018
The assumptive close method for gaining commitment makes the assumption that the buyer wants to make a purchase.
 
 Indicate whether the statement is true or false

Question 2

Excellent companies will perform the service right the first time is a typical statement within the ____ dimension of the SERVQUAL scale.
 A) tangibles
  B) empathy
  C) responsiveness
  D) assurance
  E) reliability


heinisk01

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Reply #1 on: Jun 28, 2018
Answer to Question 1

True

Answer to Question 2

E


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