Gaining commitment should be a natural result if the salesperson ...

[nevelica]

Gaining commitment should be a natural result if the salesperson has done a good job of uncovering needs, presenting appropriate solutions, and handling customer concerns.
 
 Indicate whether the statement is true or false

Question 2

As a result of poor delivery performance by a supplier of high quality metal components, Jim Houser, purchasing agent at Milton Toy Company, plans to consider a possible change in suppliers. This provides an illustration of:
 A) the backlash effect.
  B) routinized problem solving.
  C) a modified rebuy.
  D) a straight rebuy.
  E) selective perception.

[Pswine]

Answer to Question 1

T

Answer to Question 2

C