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Author Question: The ____ dimension is an assessment of the firm's consistency and dependability in service ... (Read 115 times)

tingc95

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  • Posts: 556
on: Jun 28, 2018
The ____ dimension is an assessment of the firm's consistency and dependability in service performance.
 A) tangibles
  B) empathy
  C) responsiveness
  D) assurance
  E) reliability

Question 2

The link between marketing ethics/social responsibility and firm performance has been documented repeatedly over time. This link is most evident in firms that have a strong __________.
 A) market orientation
  B) cause-related marketing program
  C) sense of customer loyalty
  D) ethical climate
  E) employee satisfaction program


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frogdreck123456

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Reply #1 on: Jun 28, 2018
Answer to Question 1

E

Answer to Question 2

D


tingc95

  • Member
  • Posts: 556
Reply 2 on: Jun 28, 2018
:D TYSM

FergA

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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