This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: The ____ dimension is an assessment of the firm's consistency and dependability in service ... (Read 102 times)

tingc95

  • Hero Member
  • *****
  • Posts: 556
on: Jun 28, 2018
The ____ dimension is an assessment of the firm's consistency and dependability in service performance.
 A) tangibles
  B) empathy
  C) responsiveness
  D) assurance
  E) reliability

Question 2

The link between marketing ethics/social responsibility and firm performance has been documented repeatedly over time. This link is most evident in firms that have a strong __________.
 A) market orientation
  B) cause-related marketing program
  C) sense of customer loyalty
  D) ethical climate
  E) employee satisfaction program


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

frogdreck123456

  • Sr. Member
  • ****
  • Posts: 329
Reply #1 on: Jun 28, 2018
Answer to Question 1

E

Answer to Question 2

D


tingc95

  • Member
  • Posts: 556
Reply 2 on: Jun 28, 2018
:D TYSM

bblaney

  • Member
  • Posts: 323
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

The Babylonians wrote numbers in a system that used 60 as the base value rather than the number 10. They did not have a symbol for "zero."

Did you know?

Women are two-thirds more likely than men to develop irritable bowel syndrome. This may be attributable to hormonal changes related to their menstrual cycles.

Did you know?

All adults should have their cholesterol levels checked once every 5 years. During 2009–2010, 69.4% of Americans age 20 and older reported having their cholesterol checked within the last five years.

Did you know?

The ratio of hydrogen atoms to oxygen in water (H2O) is 2:1.

Did you know?

It is believed that the Incas used anesthesia. Evidence supports the theory that shamans chewed cocoa leaves and drilled holes into the heads of patients (letting evil spirits escape), spitting into the wounds they made. The mixture of cocaine, saliva, and resin numbed the site enough to allow hours of drilling.

Assessment for skin turgor Assessment for skin turgor
Phrases that Decrease Customer Service Level Phrases that Decrease Customer Service Level
Basic two-handed kneading. Tissues are lifted with the whole hand in firm contact. Basic two-handed kneading. Tissues are lifted with the whole hand in firm contact.
Do not interact with a service dog unless you have permission from its owner. Do not interact with a service dog unless you have permission from its owner.
Landmarks for urinary assessment: The costovertebral angle Landmarks for urinary assessment: The costovertebral angle
Consistency and Change in Personality Over the Lifespan Consistency and Change in Personality Over the Lifespan
Video: Photosynthesis and Van Helmont Experiment

For a complete list of videos, visit our video library