Author Question: Which of the following are service quality measures? A) customer satisfaction B) desired service ... (Read 83 times)

Coya19@aol.com · **on:** Jun 28, 2018

Which of the following are service quality measures?
A) customer satisfaction
B) desired service
C) perceived service superiority
D) perceived service adequacy
E) perceived service superiority and perceived service adequacy

Question 2

While Madison was shopping for coffee makers at Target, she recognized many of the brands that were available. Although she was looking for a machine made by Mr. Coffee, she bought a coffee maker by Hamilton Beach because Target was out of all Mr. Coffee machines. What type of brand loyalty is Madison exhibiting?
A) brand recognition
B) brand preference
C) brand insanity
D) brand equity
E) brand insistence