This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: What is the first step in managing the service communication process? A) Select target markets. B) ... (Read 133 times)

Deast7027

  • Hero Member
  • *****
  • Posts: 538
on: Jun 28, 2018
What is the first step in managing the service communication process?
 A) Select target markets.
  B) Establish communication objectives.
  C) Set communication budget.
  D) Formulate positioning strategy.
  E) Establish the message.

Question 2

In terms of setting goals and objectives, what is considered to be one of the major benefits gained from applying for the Malcolm Baldrige National Quality Award?
 A) It promotes the development of discontinuous objectives.
  B) It helps the firm to set objectives that are difficult for competitors to copy.
  C) It helps the firm to focus solely on customer requirements.
  D) It promotes the development of goals that are consistent with the firm's mission.
  E) It allows the firm the freedom to pursue other strategic initiatives.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

maaaaaaaaaa

  • Sr. Member
  • ****
  • Posts: 336
Reply #1 on: Jun 28, 2018
Answer to Question 1

A

Answer to Question 2

A


Deast7027

  • Hero Member
  • *****
  • Posts: 538
Reply #2 on: Jun 28, 2018
Thank you :)


maaaaaaaaaa

  • Sr. Member
  • ****
  • Posts: 336
Reply #3 on: Jun 28, 2018
Happy to help you


« previous next »
 

Did you know?

According to the Migraine Research Foundation, migraines are the third most prevalent illness in the world. Women are most affected (18%), followed by children of both sexes (10%), and men (6%).

Did you know?

When blood is exposed to air, it clots. Heparin allows the blood to come in direct contact with air without clotting.

Did you know?

The most dangerous mercury compound, dimethyl mercury, is so toxic that even a few microliters spilled on the skin can cause death. Mercury has been shown to accumulate in higher amounts in the following types of fish than other types: swordfish, shark, mackerel, tilefish, crab, and tuna.

Did you know?

The immune system needs 9.5 hours of sleep in total darkness to recharge completely.

Did you know?

Acute bronchitis is an inflammation of the breathing tubes (bronchi), which causes increased mucus production and other changes. It is usually caused by bacteria or viruses, can be serious in people who have pulmonary or cardiac diseases, and can lead to pneumonia.

Second step in cotranslational protein localization: vesicle transport from the endoplasmic reticulu Second step in cotranslational protein localization: vesicle transport from the endoplasmic reticulu
Step 2 of gene cloning: The actions of a restriction enzyme and DNA ligase to produce a recombinant Step 2 of gene cloning: The actions of a restriction enzyme and DNA ligase to produce a recombinant
Nurse-patient interaction; nonverbal communication Nurse-patient interaction; nonverbal communication
Leading & Managing Defined Leading & Managing Defined
Children with disabilities used to be sent to special schools. In a process called mainstreaming or ... Children with disabilities used to be sent to special schools. In a process called mainstreaming or ...
(b) Scanning electron microscopy showing a phagocytic cell in the process of phagocytizing bacteria. ... (b) Scanning electron microscopy showing a phagocytic cell in the process of phagocytizing bacteria. ...
Video: Introduction to Insulin

For a complete list of videos, visit our video library