This topic contains a solution. Click here to go to the answer

Author Question: What is the first step in managing the service communication process? A) Select target markets. B) ... (Read 121 times)

Deast7027

  • Hero Member
  • *****
  • Posts: 538
What is the first step in managing the service communication process?
 A) Select target markets.
  B) Establish communication objectives.
  C) Set communication budget.
  D) Formulate positioning strategy.
  E) Establish the message.

Question 2

In terms of setting goals and objectives, what is considered to be one of the major benefits gained from applying for the Malcolm Baldrige National Quality Award?
 A) It promotes the development of discontinuous objectives.
  B) It helps the firm to set objectives that are difficult for competitors to copy.
  C) It helps the firm to focus solely on customer requirements.
  D) It promotes the development of goals that are consistent with the firm's mission.
  E) It allows the firm the freedom to pursue other strategic initiatives.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

maaaaaaaaaa

  • Sr. Member
  • ****
  • Posts: 336
Answer to Question 1

A

Answer to Question 2

A





 

Did you know?

After 5 years of being diagnosed with rheumatoid arthritis, one every three patients will no longer be able to work.

Did you know?

Giardia is one of the most common intestinal parasites worldwide, and infects up to 20% of the world population, mostly in poorer countries with inadequate sanitation. Infections are most common in children, though chronic Giardia is more common in adults.

Did you know?

The first oral chemotherapy drug for colon cancer was approved by FDA in 2001.

Did you know?

The first successful kidney transplant was performed in 1954 and occurred in Boston. A kidney from an identical twin was transplanted into his dying brother's body and was not rejected because it did not appear foreign to his body.

Did you know?

The most destructive flu epidemic of all times in recorded history occurred in 1918, with approximately 20 million deaths worldwide.

For a complete list of videos, visit our video library