This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Delivering on promises relates to which of the following dimensions of service quality? A) empathy ... (Read 108 times)

evelyn o bentley

  • Hero Member
  • *****
  • Posts: 564
on: Jun 28, 2018
Delivering on promises relates to which of the following dimensions of service quality?
 A) empathy
  B) responsiveness
  C) assurance
  D) reliability
  E) all of the answer choices

Question 2

In evaluating the quality of a service, which of the following dimensions is most important to customers?
 A) empathy
  B) responsiveness
  C) assurance
  D) reliability
  E) all of the answer choices


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

dajones82

  • Sr. Member
  • ****
  • Posts: 359
Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

D


evelyn o bentley

  • Member
  • Posts: 564
Reply 2 on: Jun 28, 2018
Thanks for the timely response, appreciate it

ryhom

  • Member
  • Posts: 366
Reply 3 on: Yesterday
Excellent

« previous next »
 

Did you know?

Thyroid conditions cause a higher risk of fibromyalgia and chronic fatigue syndrome.

Did you know?

Drying your hands with a paper towel will reduce the bacterial count on your hands by 45–60%.

Did you know?

Cytomegalovirus affects nearly the same amount of newborns every year as Down syndrome.

Did you know?

If you use artificial sweeteners, such as cyclamates, your eyes may be more sensitive to light. Other factors that will make your eyes more sensitive to light include use of antibiotics, oral contraceptives, hypertension medications, diuretics, and antidiabetic medications.

Did you know?

The Centers for Disease Control and Prevention (CDC) was originally known as the Communicable Disease Center, which was formed to fight malaria. It was originally headquartered in Atlanta, Georgia, since the Southern states faced the worst threat from malaria.

Rodents Show Empathy-Driven Behavior Rodents Show Empathy-Driven Behavior
THE DIMENSIONS OF PATIENT-CENTERED CARE THE DIMENSIONS OF PATIENT-CENTERED CARE
The legacy of Confucian thought continued for centuries in the form of civil service examinations ... The legacy of Confucian thought continued for centuries in the form of civil service examinations ...
Apply lotion to the arm from hand to shoulder. Use moderate pressure. Feel the quality of the ... Apply lotion to the arm from hand to shoulder. Use moderate pressure. Feel the quality of the ...
Diagram illustrates how the dimensions of masculinity and femininity Diagram illustrates how the dimensions of masculinity and femininity
Calvin Harris, Sam Smith - Promises (Official Lyric Video) Calvin Harris, Sam Smith - Promises (Official Lyric Video)
Video: Exercise and cardiac output

For a complete list of videos, visit our video library