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Author Question: Delivering on promises relates to which of the following dimensions of service quality? A) empathy ... (Read 172 times)

evelyn o bentley

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on: Jun 28, 2018
Delivering on promises relates to which of the following dimensions of service quality?
 A) empathy
  B) responsiveness
  C) assurance
  D) reliability
  E) all of the answer choices

Question 2

In evaluating the quality of a service, which of the following dimensions is most important to customers?
 A) empathy
  B) responsiveness
  C) assurance
  D) reliability
  E) all of the answer choices


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dajones82

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Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

D


evelyn o bentley

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  • Posts: 564
Reply 2 on: Jun 28, 2018
YES! Correct, THANKS for helping me on my review

ktidd

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  • Posts: 319
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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