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Author Question: Delivering on promises relates to which of the following dimensions of service quality? A) empathy ... (Read 177 times)

evelyn o bentley

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  • Posts: 564
on: Jun 28, 2018
Delivering on promises relates to which of the following dimensions of service quality?
 A) empathy
  B) responsiveness
  C) assurance
  D) reliability
  E) all of the answer choices

Question 2

In evaluating the quality of a service, which of the following dimensions is most important to customers?
 A) empathy
  B) responsiveness
  C) assurance
  D) reliability
  E) all of the answer choices


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dajones82

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Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

D


evelyn o bentley

  • Member
  • Posts: 564
Reply 2 on: Jun 28, 2018
Gracias!

cdmart10

  • Member
  • Posts: 332
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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