This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Delivering on promises relates to which of the following dimensions of service quality? A) empathy ... (Read 109 times)

evelyn o bentley

  • Hero Member
  • *****
  • Posts: 564
on: Jun 28, 2018
Delivering on promises relates to which of the following dimensions of service quality?
 A) empathy
  B) responsiveness
  C) assurance
  D) reliability
  E) all of the answer choices

Question 2

In evaluating the quality of a service, which of the following dimensions is most important to customers?
 A) empathy
  B) responsiveness
  C) assurance
  D) reliability
  E) all of the answer choices


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

dajones82

  • Sr. Member
  • ****
  • Posts: 359
Reply #1 on: Jun 28, 2018
Answer to Question 1

D

Answer to Question 2

D


evelyn o bentley

  • Member
  • Posts: 564
Reply 2 on: Jun 28, 2018
Wow, this really help

parker125

  • Member
  • Posts: 332
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

Certain chemicals, after ingestion, can be converted by the body into cyanide. Most of these chemicals have been removed from the market, but some old nail polish remover, solvents, and plastics manufacturing solutions can contain these substances.

Did you know?

In 1864, the first barbiturate (barbituric acid) was synthesized.

Did you know?

Anti-aging claims should not ever be believed. There is no supplement, medication, or any other substance that has been proven to slow or stop the aging process.

Did you know?

More than 30% of American adults, and about 12% of children utilize health care approaches that were developed outside of conventional medicine.

Did you know?

The average office desk has 400 times more bacteria on it than a toilet.

Grace Service, a YMCA missionary, explained that these porters worked at the base of Mount Omei in S Grace Service, a YMCA missionary, explained that these porters worked at the base of Mount Omei in S
The Two-Step Persuasion Technique to Encourage Community Service The Two-Step Persuasion Technique to Encourage Community Service
When the service work is completed, the hoist should be raised slightly and the safety released ... When the service work is completed, the hoist should be raised slightly and the safety released ...
A random sample of 87 airline pilots recruited by an airline service had an average yearly ... A random sample of 87 airline pilots recruited by an airline service had an average yearly ...
The Anatomic Dimensions of the Vertebral Column (Anterior, Left Lateral, and Posterior) The Anatomic Dimensions of the Vertebral Column (Anterior, Left Lateral, and Posterior)
Changing Dimensions of the Pregnant Uterus. Numbers Represent Weeks of Gestation Changing Dimensions of the Pregnant Uterus. Numbers Represent Weeks of Gestation
Video: B cells and antibodies

For a complete list of videos, visit our video library