Reliability, responsiveness, and empathy are all dimensions of ...

[burton19126]

Reliability, responsiveness, and empathy are all dimensions of service quality.
 
 Indicate whether the statement is true or false

Question 2

In order to effectively use a solutions perspective, business marketers need to define their unique capabilities and determine how to use them to help customers reduce costs, increase responsiveness, or improve quality.
 
 Indicate whether the statement is true or false

[bimper21]

Answer to Question 1

True

Answer to Question 2

True

[burton19126]

Wow, this really help

[marict]

Thanks for the timely response, appreciate it