Author Question: A salesperson should determine ahead of time what a customer is going to complain about so that the ... (Read 103 times)

kfurse · **on:** Jun 28, 2018

A salesperson should determine ahead of time what a customer is going to complain about so that the customer does not have to go through the process of explaining it.

Indicate whether the statement is true or false

Question 2

For transactional customers, the business marketer should:
A) see that operational linkages are designed into the relationship to keep product and service offerings aligned with customer needs.
B) directly assist the customer with planning and strategy issues.
C) focus primary attention on the purchasing staff.
D) all of the answer choices