This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which of the following is not one of the expectations customers have when dealing with customer ... (Read 71 times)

xclash

  • Hero Member
  • *****
  • Posts: 681
on: Jun 28, 2018
Which of the following is not one of the expectations customers have when dealing with customer service personnel?
 a. Assurance
  b. Empathy
  c. Capitulation
  d. Resolution of complaints
  e. All the above

Question 2

Alternative proposals are evaluated by a purchasing manager and a number of members of the production department in which stage of the Organizational Buying Process?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

steff9894

  • Sr. Member
  • ****
  • Posts: 337
Reply #1 on: Jun 28, 2018
Answer to Question 1

C

Answer to Question 2

Acquisition and Analysis of Proposals


xclash

  • Member
  • Posts: 681
Reply 2 on: Jun 28, 2018
Great answer, keep it coming :)

lkanara2

  • Member
  • Posts: 329
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

Many people have small pouches in their colons that bulge outward through weak spots. Each pouch is called a diverticulum. About 10% of Americans older than age 40 years have diverticulosis, which, when the pouches become infected or inflamed, is called diverticulitis. The main cause of diverticular disease is a low-fiber diet.

Did you know?

The training of an anesthesiologist typically requires four years of college, 4 years of medical school, 1 year of internship, and 3 years of residency.

Did you know?

Critical care patients are twice as likely to receive the wrong medication. Of these errors, 20% are life-threatening, and 42% require additional life-sustaining treatments.

Did you know?

The lipid bilayer is made of phospholipids. They are arranged in a double layer because one of their ends is attracted to water while the other is repelled by water.

Did you know?

Everyone has one nostril that is larger than the other.

Bank teller assisting with customer service. Bank teller assisting with customer service.
Phrases that Decrease Customer Service Level Phrases that Decrease Customer Service Level
Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION Lean 6 sigma - Fishbone Diagram - CAUSES & Effects OF LOW CUSTOMER SATISFACTION
Covering the interior as soon as the vehicle comes in for service helps improve customer ... Covering the interior as soon as the vehicle comes in for service helps improve customer ...
Step 8 is very important. Be sure that the customer’s concern has been corrected. Step 8 is very important. Be sure that the customer’s concern has been corrected.
Metabolic syndromes: Dealing with Weight Extremes Metabolic syndromes: Dealing with Weight Extremes
Video: Exocytosis - secretion

For a complete list of videos, visit our video library