When resolving complaints, salespeople often make promises to the ...

[anjilletteb]

When resolving complaints, salespeople often make promises to the customer. Which of the following best reflects what the salesperson should do regarding those promises?
 a. The salesperson should strive to over-promise and under-deliver
  b. The salesperson should strive to under-promise and over-deliver
  c. Follow through on all promises except those that cost the selling organization money
  d. Follow through and all promises except those costing more than the profit made from the sale
  e. Both b and d are correct

Question 2

Which of the following statements are true of reverse auctions?
 A) They are most appropriate for commodity-type items.
  B) They involve one buyer who invites bids from several pre-qualified suppliers.
  C) Both they are most appropriate for commodity-type items and they involve one buyer who invites bids from several pre-qualified suppliers are true.
  D) None of the answer choices.

[Carissamariew]

Answer to Question 1

B

Answer to Question 2

C