This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A firm focusing more on how to provide value to customers than on the physical product or production ... (Read 84 times)

notis

  • Hero Member
  • *****
  • Posts: 596
on: Jun 28, 2018
A firm focusing more on how to provide value to customers than on the physical product or production process is embracing a(n) ____ orientation.
 a. marketing
  b. quality
  c. external
  d. value

Question 2

Newport Country Club has a few unhappy members. They were not treated well at their last dinner at the club. What can Newport Country Club do to prevent these members from leaving the club for another club or quitting the country club lifestyle altogether?


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

xiazhe

  • Sr. Member
  • ****
  • Posts: 331
Reply #1 on: Jun 28, 2018
Answer to Question 1

A

Answer to Question 2

Research shows that when customers are unhappy, the best method of keeping the customer is through an empowered frontline employee. Newport Country Club should ensure that its wait staff is courteous and on time. Management should immediately address the problem and empathize with the members. It also would be good for them to offer the affected members a free meal or other perk for their troubles.


notis

  • Member
  • Posts: 596
Reply 2 on: Jun 28, 2018
Wow, this really help

mochi09

  • Member
  • Posts: 335
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

Urine turns bright yellow if larger than normal amounts of certain substances are consumed; one of these substances is asparagus.

Did you know?

Patients who cannot swallow may receive nutrition via a parenteral route—usually, a catheter is inserted through the chest into a large vein going into the heart.

Did you know?

Asthma occurs in one in 11 children and in one in 12 adults. African Americans and Latinos have a higher risk for developing asthma than other groups.

Did you know?

Stevens-Johnson syndrome and Toxic Epidermal Necrolysis syndrome are life-threatening reactions that can result in death. Complications include permanent blindness, dry-eye syndrome, lung damage, photophobia, asthma, chronic obstructive pulmonary disease, permanent loss of nail beds, scarring of mucous membranes, arthritis, and chronic fatigue syndrome. Many patients' pores scar shut, causing them to retain heat.

Did you know?

As of mid-2016, 18.2 million people were receiving advanced retroviral therapy (ART) worldwide. This represents between 43–50% of the 34–39.8 million people living with HIV.

There are several laws of thermodynamics critical to understanding physical processes. Two of those There are several laws of thermodynamics critical to understanding physical processes. Two of those
Predicted effects of piscivores on planktivore, herbivore, and phytoplankton biomass and production Predicted effects of piscivores on planktivore, herbivore, and phytoplankton biomass and production
The relation between the physical and perceptual dimensions of sound. The relation between the physical and perceptual dimensions of sound.
The Production Function The Production Function
Physical Findings of Cardiac Tamponade Physical Findings of Cardiac Tamponade
The relationship between recombination frequency and physical distance between genes The relationship between recombination frequency and physical distance between genes
Video: Embryonic development - Weeks 5 to 8

For a complete list of videos, visit our video library