Author Question: ________ was among the techniques Harrah's Casinos used to improve customer service. a. Changing the ... (Read 71 times)

melly21297

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________ was among the techniques Harrah's Casinos used to improve customer service.
 a. Changing the rules on interaction between customers and employees
  b. Tracking the satisfaction scores of individual casino employees
  c. Cash bonuses based on casino satisfaction scores

Question 2

Advertising spending as a percentage of total marketing communications expenditures has increased in recent years.
 
 Indicate whether the statement is true or false



jasonq

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Answer to Question 1

C

Answer to Question 2

F



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