Author Question: When a respondent to a series of customer satisfaction questions on a Marriott Hotel form that are ... (Read 37 times)

Diane · **on:** Jun 29, 2018

When a respondent to a series of customer satisfaction questions on a Marriott Hotel form that are scored on a 10-point scale ranging from 1 to 10 answers 10 to every one of the rating items, what type of bias does this represent?
a. Social desirability bias
b. Acquiescence bias
c. Deliberate falsification
d. Extremity bias

Question 2

In an attempt to not lose money in a price war, the only two supermarkets in a small town agree not to lower the price of their Butterball Turkeys below 1.49/pound for the upcoming holiday season. This can be classified as:
a. phony pricing restrictions.
b. vertical price fixing.
c. predatory price fixing.
d. horizontal price fixing.
e. neighborhood price fixing.