When a passenger on American Airlines on a flight from New York ...

[debasdf]

When a passenger on American Airlines on a flight from New York to San Francisco fills out an in-flight survey in a negative manner because he wants to complain about not being served the vegetarian meal that he ordered two weeks ago, this is an example of:
 a. concomitant variation.
 b. self-selection bias.
 c. a moderator variable.
 d. administrative error.

Question 2

A consumer seeking product information and usage instructions about a particular computer configuration visits PC World. Then armed with the same information he buys a computer with the exact same configuration from a limited service discounter. This is an example of:
 a. a diverter.
 b. gray marketing.
 c. perceptual incongruity.
 d. goal incompatibility.
 e. free riding.

[Liamb2179]

Answer to Question 1

b

Answer to Question 2

e

[debasdf]

Thanks for the timely response, appreciate it

[fatboyy09]

Gracias!