Author Question: The key to managing new online marketing processes will be a. hiring and training competent customer ... (Read 70 times)

Pea0909berry · **on:** Jun 29, 2018

The key to managing new online marketing processes will be
a. hiring and training competent customer service representatives.
b. technology and automation.
c. more specialized education and research.
d. predicting the future with greater accuracy.
e. minimizing the impact of change until it is better understood.

Question 2

The concept of ________ consists of rework and disposal efforts.
a. The hidden factory
b. Continuous improvement
c. Zero defects
d. Kaizen
e. Six Sigma