Advertising in the early 1800s was widely considered an ...

[ss2343]

Advertising in the early 1800s was widely considered an embarrassment, and firms risked their credit ratings due to their advertising, because banks considered its use a sign of financial weakness.
 a. True
  b. False
 Indicate whether the statement is true or false

Question 2

Service performance measurement seeks to understand the customers' and the employees' points of view in order to determine what an organization is doing right or wrong.
 
 Indicate whether the statement is true or false

[31809pancho]

Answer to Question 1

True

Answer to Question 2

T