Customers who are too friendly or too helpful during a service ...

[Diane]

Customers who are too friendly or too helpful during a service encounter can produce a less than desired influence on other service patrons who are also experiencing the same service at the same time.
 
 Indicate whether the statement is true or false

Question 2

Balance, proportion, order, unity, and emphasis are the basic principles of design.
 a. True
  b. False
 Indicate whether the statement is true or false

[nyrave]

Answer to Question 1

T

Answer to Question 2

True

[Diane]

Excellent

[scikid]

Gracias!