Author Question: Customers who are too friendly or too helpful during a service encounter can produce a less than ... (Read 145 times)

Diane · **on:** Jun 29, 2018

Customers who are too friendly or too helpful during a service encounter can produce a less than desired influence on other service patrons who are also experiencing the same service at the same time.

Indicate whether the statement is true or false

Question 2

Balance, proportion, order, unity, and emphasis are the basic principles of design.
a. True
b. False
Indicate whether the statement is true or false