Author Question: Most service organizations must pay careful attention to the interactions among their customers. ... (Read 31 times)

khang

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Most service organizations must pay careful attention to the interactions among their customers.
 
 Indicate whether the statement is true or false

Question 2

A print ad for a new wooden floor cleaner shows before-and-after shots of a long hallway that has been cleaned and polished. This is an example of communicating product features or benefits through illustration.
 a. True
  b. False
 Indicate whether the statement is true or false



mistyjohnson

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Answer to Question 1

T

Answer to Question 2

True



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