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Author Question: The responsibility of creating a favorable emotional customer response can take a toll on frontline ... (Read 105 times)

mynx

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on: Jun 29, 2018
The responsibility of creating a favorable emotional customer response can take a toll on frontline service employees.
 
 Indicate whether the statement is true or false

Question 2

A radio commercial depicts two men jogging together. They joke about their aches and pains, and then agree on their need for Advil. This radio spot uses a testimonial format for its copy.
 a. True
  b. False
 Indicate whether the statement is true or false


wtf444

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Reply #1 on: Jun 29, 2018
Answer to Question 1

T

Answer to Question 2

False


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