The responsibility of creating a favorable emotional customer ...

[mynx]

The responsibility of creating a favorable emotional customer response can take a toll on frontline service employees.
 
 Indicate whether the statement is true or false

Question 2

A radio commercial depicts two men jogging together. They joke about their aches and pains, and then agree on their need for Advil. This radio spot uses a testimonial format for its copy.
 a. True
  b. False
 Indicate whether the statement is true or false

[wtf444]

Answer to Question 1

T

Answer to Question 2

False