Author Question: Service organizations can develop an emotional intelligence by _______________ service workers whose ... (Read 103 times)

nmorano1

  • Hero Member
  • *****
  • Posts: 598
Service organizations can develop an emotional intelligence by _______________ service workers whose interaction with customers creates a favorable emotional response.
 a. hiring
  b. training
  c. managing
  d. a and b
  e. a, b and c

Question 2

Which of the following sequences of the three-step location model is correct?
 a. BPI, DMAs, Individual Site Analysis
  b. DMAs, Individual Site Analysis, BPI
  c. DMAs, BPI, Individual Site Analysis
  d. Individual Site Analysis, DMAs, BPI



shoemake

  • Sr. Member
  • ****
  • Posts: 343
Answer to Question 1

e

Answer to Question 2

C. The elements of the three-step sequence are as follows: (1) DMAs or Designated Marketing Areas, (2) BPI or Buying Power Index, and (3) Individual Site Analysis.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question


 

Did you know?

Limit intake of red meat and dairy products made with whole milk. Choose skim milk, low-fat or fat-free dairy products. Limit fried food. Use healthy oils when cooking.

Did you know?

Tobacco depletes the body of vitamins A, C, and E, which can result in any of the following: dry hair, dry skin, dry eyes, poor growth, night blindness, abscesses, insomnia, fatigue, reproductive system problems, sinusitis, pneumonia, frequent respiratory problems, skin disorders, weight loss, rickets, osteomalacia, nervousness, muscle spasms, leg cramps, extremity numbness, bone malformations, decayed teeth, difficulty in walking, irritability, restlessness, profuse sweating, increased uric acid (gout), joint damage, damaged red blood cells, destruction of nerves, infertility, miscarriage, and many types of cancer.

Did you know?

According to animal studies, the typical American diet is damaging to the liver and may result in allergies, low energy, digestive problems, and a lack of ability to detoxify harmful substances.

Did you know?

In inpatient settings, adverse drug events account for an estimated one in three of all hospital adverse events. They affect approximately 2 million hospital stays every year, and prolong hospital stays by between one and five days.

Did you know?

Your chance of developing a kidney stone is 1 in 10. In recent years, approximately 3.7 million people in the United States were diagnosed with a kidney disease.

For a complete list of videos, visit our video library