Service organizations can develop an emotional intelligence by ...

[nmorano1]

Service organizations can develop an emotional intelligence by _______________ service workers whose interaction with customers creates a favorable emotional response.
 a. hiring
  b. training
  c. managing
  d. a and b
  e. a, b and c

Question 2

Which of the following sequences of the three-step location model is correct?
 a. BPI, DMAs, Individual Site Analysis
  b. DMAs, Individual Site Analysis, BPI
  c. DMAs, BPI, Individual Site Analysis
  d. Individual Site Analysis, DMAs, BPI

[shoemake]

Answer to Question 1

e

Answer to Question 2

C. The elements of the three-step sequence are as follows: (1) DMAs or Designated Marketing Areas, (2) BPI or Buying Power Index, and (3) Individual Site Analysis.

[nmorano1]

Thank you

[shoemake]

Happy to help you