This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which type of service personnel, if any, has the greatest impact on customer perceptions of the ... (Read 113 times)

OSWALD

  • Hero Member
  • *****
  • Posts: 580
on: Jun 29, 2018
Which type of service personnel, if any, has the greatest impact on customer perceptions of the service encounter?
 a. Frontstage service personnel
  b. Backstage service personnel
  c. Middlestage service personnel
  d. Each of these types of service personnel has an equally important impact on customer perceptions of the service encounter.
  e. None of these types of service personnel has an important impact on customer perceptions of the service encounter.

Question 2

Though a location manual or policy may be developed to assist in determining optimal sites, for franchised businesses that require a store-front location the final determination often rests with:
 a. the bank that loans the funds for construction of the store
  b. the franchisee
  c. the franchisor
  d. the city's zoning commission


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

InfiniteSteez

  • Sr. Member
  • ****
  • Posts: 340
Reply #1 on: Jun 29, 2018
Answer to Question 1

a

Answer to Question 2

C. The franchisor. A site must meet franchisor criteria prior to any decisions for purchase, development and construction or lease by the franchisee.


OSWALD

  • Member
  • Posts: 580
Reply 2 on: Jun 29, 2018
Excellent

DylanD1323

  • Member
  • Posts: 314
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

You should not take more than 1,000 mg of vitamin E per day. Doses above this amount increase the risk of bleeding problems that can lead to a stroke.

Did you know?

Drugs are in development that may cure asthma and hay fever once and for all. They target leukotrienes, which are known to cause tightening of the air passages in the lungs and increase mucus productions in nasal passages.

Did you know?

Inotropic therapy does not have a role in the treatment of most heart failure patients. These drugs can make patients feel and function better but usually do not lengthen the predicted length of their lives.

Did you know?

Acetaminophen (Tylenol) in overdose can seriously damage the liver. It should never be taken by people who use alcohol heavily; it can result in severe liver damage and even a condition requiring a liver transplant.

Did you know?

In the United States, there is a birth every 8 seconds, according to the U.S. Census Bureau's Population Clock.

Nursing diagnosis impact on nursing practice Nursing diagnosis impact on nursing practice
Deliberative nursing is a constant process of validating perceptions, thoughts, and feelings. Deliberative nursing is a constant process of validating perceptions, thoughts, and feelings.
A point-type ignition system showing the distributor cam which opens the points A point-type ignition system showing the distributor cam which opens the points
A star link-type network where all of the modules are connected together using splice packs. A star link-type network where all of the modules are connected together using splice packs.
TYPE I and TYPE II CUTANEOUS MECHANORECEPTORS TYPE I and TYPE II CUTANEOUS MECHANORECEPTORS
The Type of Blood Vessel Injury Often Affects the Nature of the Hemorrhage The Type of Blood Vessel Injury Often Affects the Nature of the Hemorrhage
Video: Effect of the environment on coat color in the Himalayan rabbit Animation

For a complete list of videos, visit our video library