This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Which type of service personnel, if any, has the greatest impact on customer perceptions of the ... (Read 116 times)

OSWALD

  • Hero Member
  • *****
  • Posts: 580
on: Jun 29, 2018
Which type of service personnel, if any, has the greatest impact on customer perceptions of the service encounter?
 a. Frontstage service personnel
  b. Backstage service personnel
  c. Middlestage service personnel
  d. Each of these types of service personnel has an equally important impact on customer perceptions of the service encounter.
  e. None of these types of service personnel has an important impact on customer perceptions of the service encounter.

Question 2

Though a location manual or policy may be developed to assist in determining optimal sites, for franchised businesses that require a store-front location the final determination often rests with:
 a. the bank that loans the funds for construction of the store
  b. the franchisee
  c. the franchisor
  d. the city's zoning commission


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

InfiniteSteez

  • Sr. Member
  • ****
  • Posts: 340
Reply #1 on: Jun 29, 2018
Answer to Question 1

a

Answer to Question 2

C. The franchisor. A site must meet franchisor criteria prior to any decisions for purchase, development and construction or lease by the franchisee.


OSWALD

  • Member
  • Posts: 580
Reply 2 on: Jun 29, 2018
YES! Correct, THANKS for helping me on my review

anyusername12131

  • Member
  • Posts: 327
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

Cucumber slices relieve headaches by tightening blood vessels, reducing blood flow to the area, and relieving pressure.

Did you know?

A recent study has found that following a diet rich in berries may slow down the aging process of the brain. This diet apparently helps to keep dopamine levels much higher than are seen in normal individuals who do not eat berries as a regular part of their diet as they enter their later years.

Did you know?

There are more nerve cells in one human brain than there are stars in the Milky Way.

Did you know?

There are actually 60 minerals, 16 vitamins, 12 essential amino acids, and three essential fatty acids that your body needs every day.

Did you know?

Pregnant women usually experience a heightened sense of smell beginning late in the first trimester. Some experts call this the body's way of protecting a pregnant woman from foods that are unsafe for the fetus.

The Impact of Reduction Campaigns on Sids Rates The Impact of Reduction Campaigns on Sids Rates
A recruiting poster for the “True Sons of Freedom” encouraged African Americans to enlist. In fact, A recruiting poster for the “True Sons of Freedom” encouraged African Americans to enlist. In fact,
A typical 1/2 inch drive air impact wrench. The direction of rotation can be changed to loosen or ... A typical 1/2 inch drive air impact wrench. The direction of rotation can be changed to loosen or ...
Connections of a nitric acid plant, intermediate pressure type Connections of a nitric acid plant, intermediate pressure type
Neither heat-killed S-type nor live R-type bacteria can kill mice, but simultaneous injection of bot Neither heat-killed S-type nor live R-type bacteria can kill mice, but simultaneous injection of bot
The components of the wild-type lac operon The components of the wild-type lac operon
Video: Electrical Conduction System of the Heart

For a complete list of videos, visit our video library