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Author Question: According to the servuction framework, Customer B is a service customer who is visible to other ... (Read 33 times)

Jkov05

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on: Jun 29, 2018
According to the servuction framework, Customer B is a service customer who is visible to other service customers during the delivery of a service.
 
 Indicate whether the statement is true or false

Question 2

A real-life nurse discussing the benefits of a home blood-pressure kit and a real-life librarian promoting the advantages of a children's reading program are both:
 a. acting as expert spokespeople.
  b. lending celebrity credibility.
  c. providing real-life demonstrations.
  d. delivering average-user testimonials.


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robbielu01

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Reply #1 on: Jun 29, 2018
Answer to Question 1

T

Answer to Question 2

a


Jkov05

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Reply 2 on: Jun 29, 2018
YES! Correct, THANKS for helping me on my review

blakcmamba

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Reply 3 on: Yesterday
:D TYSM

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