A service framework cannot be used for analyzing factors ...

[lindiwe]

A service framework cannot be used for analyzing factors contributing to the customer's service experience.
 
 Indicate whether the statement is true or false

Question 2

For
 
  advertising to work as planned, the consumer should be convinced through arguments that the
 
  advertised brand is the right choice.
 a. repetitive
  b. point-of-purchase
  c. persuasive
  d. feel-good

[bhavsar]

Answer to Question 1

F

Answer to Question 2

c

[lindiwe]

Excellent

[ghepp]

Gracias!