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Author Question: According to the servuction framework, Customer A refers to a. the customer receiving the service. ... (Read 88 times)

Pea0909berry

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on: Jun 29, 2018
According to the servuction framework, Customer A refers to
 a. the customer receiving the service.
  b. the customer who is not receiving the service but who is visible during the service performance.
  c. the customer who is not receiving the service and who is not visible during the service performance.
  d. any of the listed conditions.
  e. none of the listed conditions.

Question 2

One who owns and operates more than one franchise unit is known as a
 a. Area Developer
  b. Master Franchisee
  c. Multi-unit Franchisee
  d. Franchise Broker


yasmina

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Reply #1 on: Jun 29, 2018
Answer to Question 1

a

Answer to Question 2

B. See descriptions and definitions in the chapter.


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Pea0909berry

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Reply #2 on: Jun 29, 2018
Correct answers!


yasmina

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Reply #3 on: Jun 29, 2018
Great! Please up vote :D


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