Author Question: According to the servuction framework, Customer A refers to a. the customer receiving the service. ... (Read 112 times)

Pea0909berry

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According to the servuction framework, Customer A refers to
 a. the customer receiving the service.
  b. the customer who is not receiving the service but who is visible during the service performance.
  c. the customer who is not receiving the service and who is not visible during the service performance.
  d. any of the listed conditions.
  e. none of the listed conditions.

Question 2

One who owns and operates more than one franchise unit is known as a
 a. Area Developer
  b. Master Franchisee
  c. Multi-unit Franchisee
  d. Franchise Broker



yasmina

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Answer to Question 1

a

Answer to Question 2

B. See descriptions and definitions in the chapter.



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