Publicity may occur in any type of print article or broadcast ...

[PhilipSeeMore]

Publicity may occur in any type of print article or broadcast message.
 
 Indicate whether the statement is true or false

Question 2

While responding to service recovery, if consumers expect a rational response based on costs and benefits, the business should offer a discount or some other benefit to restore some level of satisfaction.
 
 Indicate whether the statement is true or false

[TINA]

Answer to Question 1

T
Publicity may occur in any type of media including word-of-mouth communication about the company and/or its products.

Answer to Question 2

True