In the struggle to control the service interaction, the manager's position is
a. the customer is always right.
b. a good worker should always be supported.
c. might makes right.
d. the customer should be happy but the interaction should not take too long.
e. damn the torpedoes, full speed ahead
Question 2
According to Armstrong, Hamilton & Sweeney, all of the following represent gender neutral characteristics and policies of university residence life that contribute to sexual danger for women on campus EXCEPT
a. alcohol prohibition on campus and policing of residence.
b. lack of cafeteria and late-hour desirable activities.
c. lack of comfortable lounge space for informal socializing.
d. late night study tables, early morning classes and exams.
Manager's Responsibilities to Employee and Physician-Employer
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